Privacy Policy

Who we are

This website is operated by Water Damage Fix Team, 733 Mary St NW, Lilburn, GA 30047. You can reach us on (943) 229-0186 or at info@waterdamagefixteam.com. The site address is https://waterdamagefixteam.com.

What we collect

Information you give us through the contact form. The form on our contact page asks for your name, phone number, email address, the nearest city to you, and an optional description of what has happened. All five fields are things you type yourself.

Information you give us by phone. If you call, we take the details needed to respond: who you are, where the property is, and what the problem appears to be.

Standard server records. Like almost all websites, our hosting keeps automatic server logs that may include IP address, browser type, the pages requested and the time of the request. These are generated by the hosting platform for security and troubleshooting, not assembled by us into a profile of you.

We do not sell anything on this site, so we never collect payment card details through it. We do not ask for, and you should not send us, government ID numbers, financial account numbers or health information through the website form.

How your information is used

Form submissions are sent to us by email so that we can respond to your enquiry. We use what you provide to answer your question, arrange an inspection, and carry out work if you ask us to. We do not sell your information, and we do not share it with third parties for their own marketing.

We may share your details where it is necessary to do the work you have asked for — for example with a specialist trade brought in on your job, or with your insurer or their representative where you have asked us to deal with a claim — and where we are required to by law.

Where it is held and for how long

Enquiries submitted through the form are delivered as email and are held in our email account. Enquiry records are kept only as long as they are useful for responding to you, completing work and keeping ordinary business and tax records, and are deleted after that.

This website is hosted on a commercial hosting platform, and the site uses caching and security tooling provided by that platform. Those providers process technical data such as IP addresses in order to deliver and protect the site.

Cookies and measurement

This site does not use advertising cookies and does not run advertising trackers. Cookies may be set for essential functions such as page caching and, if you log in as an administrator, for the WordPress session. If we add website analytics in future to understand which pages are useful, this policy will be updated to say so before it is enabled.

You can block or delete cookies in your browser settings. Doing so does not stop you using this site.

Links to other websites

Some pages link to outside resources such as county and city government departments. Those websites have their own privacy policies and we are not responsible for how they handle your information.

Children

This site is intended for adults arranging property services. We do not knowingly collect information from children. If you believe a child has submitted information through this site, contact us and we will delete it.

Your choices

You can ask us what enquiry information we hold about you, ask us to correct it, or ask us to delete it. Email info@waterdamagefixteam.com or call (943) 229-0186 and we will deal with it. If you have contacted us and would rather we did not follow up, tell us and we will stop.

Changes to this policy

If what the site collects or how it is used changes, this page is updated and the date at the top changes with it.

Contact

Questions about this policy: info@waterdamagefixteam.com, or (943) 229-0186, or by post to Water Damage Fix Team, 733 Mary St NW, Lilburn, GA 30047.