Water Damage Fix Team ("Company," "we," "us," or "our"), located at 733 Mary St NW, Lilburn, GA 30047, respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

We collect information you provide directly to us, such as when you call, submit a contact form, request a free inspection, or communicate with us by phone, text, or email. This may include:

Your name, phone number, email address, and property address
Details about your water damage, mold, or restoration needs
Insurance information you choose to share with us for billing purposes
Information you submit through our website's contact or quote request forms

We may also automatically collect limited technical information when you visit our website, such as your browser type, device type, and pages visited, through standard analytics tools.

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and schedule service appointments
Provide restoration services and coordinate directly with your insurance provider when requested
Send you appointment confirmations, service updates, and follow-up communications
Improve our website and services
Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share information with:

Your insurance company or adjuster, when you authorize us to bill or coordinate directly with them
Trusted subcontractors or partners who assist in delivering restoration services, where necessary to complete your job
Service providers who help us operate our business (such as scheduling, payment processing, or website hosting), under confidentiality obligations
Government authorities, if required by law

Data Retention

We retain personal information for as long as necessary to provide services, satisfy legal, accounting, or reporting requirements, and resolve disputes.

Your Choices

You may contact us at any time to ask what information we hold about you, request corrections, or request that we delete information we are not otherwise required to retain. You may also opt out of non-essential marketing communications by contacting us using the information below.

Cookies and Website Analytics

Our website may use cookies or similar technologies to understand how visitors use the site and to improve the browsing experience. You can control cookies through your browser settings; disabling cookies may affect some website functionality.

Security

We take reasonable measures to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Water Damage Fix Team
733 Mary St NW, Lilburn, GA 30047
Phone: (470) 275-1049