About Water Damage Fix Team
A ten-person water damage restoration company working out of one address in Lilburn, GA, covering nine cities across Gwinnett and DeKalb County. Small enough that the person who inspects your property is on the job, big enough to run several dry-outs at once.
- Based in
- Lilburn, GeorgiaMinutes from Old Town, inside the area we cover
- Crew
- Ten peopleNot a franchise, not a national dispatch network
- Coverage
- Nine citiesGwinnett and DeKalb County only, deliberately
- Availability
- 24 hours, 7 daysIncluding holidays
- Inspection
- Free, in writingMoisture survey and scope, no obligation
- Standard
- Dried to a readingMeasured against unaffected materials in the same building
Who You Are Actually Calling
Restoration is an industry where a lot of the phone numbers people find lead to a call centre in another state that sells the job on. That is worth knowing about before an emergency, not during one.
One address, inside the area we serve
We work out of 733 Mary St NW in Lilburn, GA 30047. It is a real address a few minutes from Old Town, not a mailbox in another county rented to make a map listing work. For most of our coverage area we are not travelling in from somewhere else, and on a water job travel time is the part that decides how much gets saved.
A team of ten
Ten people, which is the size where the same crew can handle a two-room dry-out and a whole-house loss without either becoming somebody else’s subcontract. You are not routed to whoever is available in a national network.
The person who quotes it does it
The inspection, the moisture readings and the scope come from someone who will be on the job, not from a salesperson working to a script. If we get the scope wrong, it is our problem to fix.
Nine cities, not the whole state
Lilburn, Lawrenceville, Snellville, Norcross, Duluth, Tucker, Stone Mountain, Peachtree Corners and Grayson. We keep the area tight deliberately, because response time is the whole product in this trade — the reasoning is set out on the service areas page.
Water damage work is mostly measurement. The visible mess is the easy part — the argument is always about what is still wet inside the building.
How we approach every job
How We Work
Five things happen on every job, in this order. None of them depend on how a wall feels to the touch.
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1
We map it before we move anything
Moisture meters and a thermal camera across the whole affected floor plate, not just the room with the puddle. On slab homes especially, the wet area is almost always wider than it looks.
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2
You get the scope in writing
What is wet, what we intend to do, what we expect to save and what we do not. Before work starts, not after. If you want a second opinion on it, that is a reasonable thing to want.
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3
We dry to a number, not to a feeling
The industry reference for this work is the IICRC S500 standard, which defines drying against the readings of unaffected materials in the same building rather than against how a wall feels. That is the target we work to, and readings are logged daily until it is met. See structural drying for how that runs day to day.
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4
We document for the claim as we go
Photographs, readings and an inventory of what came out. Insurers dispute what is not recorded, and a week later the evidence is gone. This costs us time and saves you money.
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5
We tell you when it does not need us
Some of what we get called to is a fan and a dry weekend. Saying so loses us a job and keeps a phone number people pass on, which over a few years is the better trade.
What We Will Not Do
The complaints people make about this industry are consistent enough to be worth answering directly.
Tear out what could be dried
Removing material is faster and bills more than drying it. Where a floor or a wall can be saved and monitored, we say so, and where it genuinely cannot we will show you the readings that say why.
Quote a number over the phone
Nobody can price a water loss without seeing what is wet. A firm figure given sight-unseen is either padded or about to change, and both are worse than an inspection.
Charge for looking
The inspection, the moisture survey and the written scope are free whether or not you go ahead. If you are getting quotes from three companies, we would rather be one of them.
Pressure you at a bad moment
People call us on the worst morning of their year. That is not the time to be sold to. We tell you what we think it needs and what it will take, and you decide.
Why Where You Are Changes the Job
Four things about this corner of Georgia that decide how a dry-out is run.
Slab homes spread water sideways. Much of Lilburn and the surrounding area is 1970s and 80s slab-on-grade. Water has nowhere below to go, so it moves horizontally and wicks up into wall plates. Knowing that changes where the meter goes first.
Georgia clay holds it against the house. Red clay sheds water rather than absorbing it, so after heavy rain it keeps water against foundations and pushes it into crawl space vents long after the yard looks dry.
Humidity stops buildings drying themselves. In a drier climate a damp crawl space might recover unaided. Through a Gwinnett summer it will not, which is why structural drying here is equipment and time rather than open windows.
Each city fails differently. Split-levels in Tucker, finished basements in Snellville, attached housing in Duluth, shallow granite in Stone Mountain. Our service area pages go through what that means city by city.
What We Do
Eleven services, available at any hour. Most jobs need two or three of them in sequence — the services page sets out which ones tend to go together.
Questions People Ask Before Calling
A few of the common ones. There are more on the frequently asked questions page, including cost, insurance and drying times.
Are you a franchise or a national company?
Neither. We are a ten-person crew working out of one address in Lilburn and covering nine cities around it. When you call, you get someone here rather than a dispatcher elsewhere.
Do you work with insurance companies?
We document the loss the way a claim needs it documented: photographs, daily moisture readings, an inventory of what was removed and a written scope. We are not your adjuster and we do not decide what is covered, but a well-documented file is what most often keeps a claim from being disputed.
What does “dry” actually mean?
Not “it feels dry”. It means the affected materials read the same as equivalent unaffected materials elsewhere in the same building, measured with a meter. That is the definition the industry standard uses, and it is why we log readings daily rather than judging by eye.
How fast can you get to me?
It depends where you are and what is already running. When you call we will tell you where the nearest crew is and give you a real time. Lilburn and the cities immediately around it are the shortest trips we make.
Is the inspection really free?
Yes, including the moisture readings and the written scope, and with no obligation. If the honest answer is that it does not need a full dry-out, that is what we will tell you.
Water Where It Should Not Be?
Describe what you are looking at. We will tell you whether it needs someone tonight or an inspection tomorrow.